Prezence - FAQ

FAQ/Troubleshooting




Tap on the ‘+’ icon on the top right of member screen. Add Name, Employee ID and Contact Number of members. ( Note: the Employee ID field cannot be edited later on.)



An existing member cannot be deleted but can be deactivated so that they do not list under members. On the member screen, tap on the member you wish to deactivate, this opens the member details screen. Select the top right most icon, confirm deactivate the selected member.



On claiming a QR code it gets activated and mapped to your organization. QR Code needs to be scanned from the “Claim Presence QR Code” screen



On the Swipe Source screen tap on the top right icon and select the option “Request Prezence QR Code”. Submit the form and our team will do the shipment after confirming the request



All members in the organization can scan on a single QR Code.



Any invited member can swipe a QR Code. There is no limit to the number of users.



For QR’s that are tagged to a location, members need not have to scan the QR each time. They can reswipe provided they are within the location radius of 100mts.



Reconfigure the QR Location by scanning the QR code. Phone GPS picks the latitude and longitude of the location from where the QR is getting claimed.



Notify All Swipes - Admins can choose to receive notification as and when a member swipe Notify First Swipes - Receive notification for each member only first swipe of the day.